The delay in passport issuance was caused by printer maintenance, according to Mr. Alexander Muteshi, Director General of the Ministry of Interior’s Directorate of Immigration Services. He did say, however, that the equipment is now operational and that the backlog will be cleared in three weeks. “All of our printers were having maintenance, but that is now complete. “We’ve started printing passports, and all of the awaiting passports will be ready in three weeks,” he stated.
Kenyans, on the other hand, have had to wait three months for their passports.” Your passport is in the printing stage; when it is done, you will receive a text message to book for the collection,” one Facebook user explained. In response to his email inquiring about his passport, he received this email from the Directorate of Immigration Services’ Communications Unit. On February 16, his biometrics were obtained. He’s still on the lookout. The Immigration Department claims on the eCitizen digital platform that it takes at least 10 working days for an applicant to receive their first passport after the paperwork is physically submitted at their offices. A note on eCitizen states, “For all other application types, it should take at least five working days.”