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Immigration Director General Alexander Muteshi owns up to delays in processing of passports, blames maintenance of printers.

The delay in passport issuance was caused by printer maintenance, according to Mr. Alexander Muteshi, Director General of the Ministry of Interior’s Directorate of Immigration Services. He did say, however, that the equipment is now operational and that the backlog will be cleared in three weeks. “All of our printers were having maintenance, but that is now complete. “We’ve started printing passports, and all of the awaiting passports will be ready in three weeks,” he stated.

Mr Muteshi also urged Kenyans who are planning to travel and require a passport to contact Immigration offices for assistance. “We’ve been posting weekly updates on all of our platforms reminding people that if they need a passport quickly, they should come to our offices.” “We’ll make certain they don’t miss their flight,” he continued. Passport applications were made easier when the government announced that services would be available solely by appointment, which could be scheduled through the eCitizen site.

Kenyans, on the other hand, have had to wait three months for their passports.” Your passport is in the printing stage; when it is done, you will receive a text message to book for the collection,” one Facebook user explained. In response to his email inquiring about his passport, he received this email from the Directorate of Immigration Services’ Communications Unit. On February 16, his biometrics were obtained. He’s still on the lookout. The Immigration Department claims on the eCitizen digital platform that it takes at least 10 working days for an applicant to receive their first passport after the paperwork is physically submitted at their offices. A note on eCitizen states, “For all other application types, it should take at least five working days.”

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